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What happens once I choose my new countertop surface?

The Countertop Shop will schedule an appointment at your home to take final measurements and make a template for the new countertop. If you haven’t already provided us with your new sink, cooktop or other appliances that mount to the countertop surface, you should do so at this appointment. TCS uses the template to create your new countertop to fit your room’s exact dimensions. When the finished countertop is ready, our installation manager will contact you to schedule an installation date.

How should I prepare for installation day?

It is advisable to completely empty the sink base cabinet and remove the top set of drawers. This makes it easier for the installers to gain access to the countertop during installation.

Do I need to be on site when the new countertop is installed?

The short answer is yes. Although TCS carries the necessary insurance to protect your home while our employees are on the job, decisions often need to be made regarding the final installation that only you (or your representative) can make. Also, we require final payment for the countertop at the time of installation.

How do I care for my new countertops?

Most countertop surfaces wipe clean with a soft cloth and a mild solution of soapy water for normal wear. Scratches and stains are more difficult to remedy and sometimes will require the services of a professional. Be sure to go over care and cleaning of the countertop with your sales person at the time of purchase. If your countertop surface is man-made (as opposed to natural stone), there is generally some kind of warranty provided by the manufacturer.

Can I cut on my countertops?

Although the performance characteristics of countertop surfaces vary from material to material, virtually all manufacturers recommend against cutting directly on the surface. You can’t go wrong using a cutting board to protect your countertop investment.

What about putting hot pots/pans on the countertop?

The performance characteristics of specific materials will determine to what extent you may place hot pots directly on the countertop surface. In general, it is a good idea to use trivets when placing hot pots or heat producing appliances on your new tops. In some cases, not using a trivet could actually void the material warranty provided by the manufacturer.

Will there be seams in my countertops?

The countertop material you select determines the sheet and slab sizes available from the manufacturer, from which TCS will create the new countertop. The type of color and pattern in the surface you choose will also determine whether we can build tops to fit your kitchen without seams. In the event the layout of your kitchen requires the countertops to be fabricated with one or more seams, they should be inconspicuous when installed by our installation professionals.

What if I have a problem with my installation?

Mistakes sometimes happen. The Countertop Shop will do all we can to minimize mistakes and take care any problems immediately. If you have a problem, please contact your TCS sales person or installation manager. Keep the lines of communication open while seeking a resolution to the problem.